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Articles and Reports
This section includes articles and reports that cover a range of topics related to the telecommuting and telework field. Another place to look for similar information is the Online Resources section. Also, you will find an additional listing of articles, reports, and other resources about real estate, virtual office, and mobile-work topics in the Real Estate/Virtual Office section.
Articles

The 3M Meeting Network is a collection of tips, resources, guides, and other information about almost every aspect of planning and running meetings. One of many items available on this site is a Guide to Leading a Distributed Team, and there are other resources about meeting planning that are relevant for distributed organizations and teams.

AMERICAN DEMOGRAPHICS' July 1999 issue contains the article "Tracking Our Techno Future" with some interesting insights into the challenges of counting telecommuters, and into the trends behind growth in telecommuting.

AMERICAN DEMOGRAPHICS' June 1999 issue has an article titled "Who's in the Home Office" which provides a good update on current home-office worker trends and statistics.

AMERICAN DEMOGRAPHICS' October 1997 issue includes the article "Leaving Home: The Emigration of Home-Office Workers," which describes the pros and cons of working from home, and reasons why home workers choose to move out to traditional offices.

[NOTE: American Demographics is an excellent resource for articles like these; however, the articles are available only on a paid basis. You can visit their site and use the search engine to locate these or other telecommuting-related articles and then purchase them if you wish.]

AT&T reported on August 6, 2002 the results of its latest employee survey about telework. The news release is titled "AT&T Telework Survey Indicates Productivity Is Up; Technology Barriers Force Some Teleworkers to Return to the Office." Full results, and other AT&T telework resources, are available on AT&T's telework site.

The BOSTON GLOBE's January 17, 1999 issue includes the article "Beyond Lonely: Life as a Telecommuter," which is subtitled "9 Million Americans Forsake Traffic Hassles, Office Buzz, Close Supervision for Uncertainty, Isolation, Demands of Discipline." This is a somewhat controversial article because of the writer's assumptions about the negative aspects of telecommuting. Unfortunately, the article is only available for a fee of US$1.50 or $2.95 depending on time of day; you can do the search and find details on pricing.

Broadband/DSL Resources: Here is a representative list of articles that have appeared discussing the pros and cons of various methods for broadband (high-speed) access to the home:
  • BUSINESS 2.0 Magazine's October 24, 2000 issue includes the article "Taking the Hell out of DSL," subtitled "Heel the consumer watchdogs - technological improvements and market economics are paving the way toward easier DSL installations."
  • BUSINESS 2.0's April 2000 issue includes the article "It's a Bird ...It's a Plane" that describes recent developments and likely future trends in the use of satellite telecommunications for Internet access to the home.
  • BUSINESS WEEK's October 18, 1999 issue includes the article "Faster, Faster, Faster" which describes the current status of broadband access from homes via DSL and cable modems.
  • CIO Magazine's September 1, 2000 issue includes the article "Unfriendly Hosts" describing the frustrations of trying to get broadband remote access.
  • CNN Interactive's March 2, 1999 edition has an article called "DSL Has A Secret" which describes some of the problems with getting advertised speeds over DSL lines. There is also a series of related links at the end of the article.
  • FORTUNE's October 11, 1999 issue included the article "May Your Net Connection Be as Fast as Mine" by Stewart Alsop. The article gives first-hand insights into the realities of working with DSL and other high-speed connections to the home, and comments about the deployment of these technologies in the U.S.
  • SCIENTIFIC AMERICAN's October 1999 issue includes a series of excellent articles on high-speed Internet access for the home. The lead article is titled "High-Speed Data Races Home," and you can link to the other articles in the issue from this one. These articles provide a very thorough yet easy-to-understand review of various high-speed access methods and their pros and cons, as well as a provocative forecast about future trends.
  • TECHNOLOGY REVIEW's March/April 2000 issue includes the article "Fiber Optics to the Home" describing the use of fiber (vs. other broadband options) to the home, and also includes a series of useful links on related topics.
  • USA TODAY's August 30, 2000 issue includes the article "DSL Stands for Doesn't Seem Likely," which describes some of the current problems getting a DSL line installed and working in a residence.
BUSINESS 2.0's November 2001 issue includes the article "When Telecommuting Actually Works," describing the use of telecommuting in a call center located in a very competitive labor market.

BUSINESS COMMUNICATIONS REVIEW's October 1997 issue has an abstract of the article "Real Options for Today's Nomads and Telecommuters," on telecommuting technology.

BUSINESS WEEK's April 1, 2002 issue includes the article "Broadband Needs Home Improvement", describing some current issues in broadband-to-the-home deployment problems.

BUSINESS WEEK Magazine's March 27, 2000 issue includes the article "Remote Control," with an excellent summary of tips for managing remote workers.

BUSINESS WEEK's February 14, 2000 issue included the article "Park Your Files on the Net" which describes how mobile workers can store copies of files on public-access (but password-protected) servers. This gives them access to their files through any browser, without needing to have access to their own computer or their own corporate networks.

BUSINESS WEEK'S online edition for August 5, 1999 included the article "Do Right By Your Telecommuters - Pay for their Equipment," which describes the pros and cons of various methods of funding the purchase of equipment for telecommuters.

CALL CENTER magazine's site includes the article "There's No Place Like Home" about the value of telework as a disaster recovery tool.

CIO Magazine's April 1, 2001 issue includes the article titled "Remote Control" which discussed telework and remote management applications and techniques for IT jobs.

CIO Magazine's November 15, 2000 issue includes the article "Remote Control" that describes methods for protecting mobile computing devices, and tips on getting road warriors to take security seriously.

CIO Magazine's July 15, 2000 issue includes the article "Telecommuting Comes Home," in which the writer "revisits" telecommuting and updates some earlier (and mostly negative) assessments about the status and growth of telecommuting.

CIO Magazine's June 15, 1999 issue includes the article "Remote Possibilities" which discusses pros and cons and cost-benefit analysis of outsourcing remote access service for telecommuters and mobile workers.

CIO's April 15, 1999 issue contains the article "Cube Stakes" which discussed alternative officing and telecommuting strategies and related cultural issues.

CIO Magazine's January 15, 1999 issue contains an article titled "The Road Rage" which discusses corporate IT strategies for equipping and supporting mobile users, and for keeping costs under control.

CIO Magazine's site includes a forum on "Human Behavior and the Web" with a special section on collaboration methods and resources. Also, there's a "Remote Computing Research Center" with resources about telecommuting and other forms of remote work.

CNN Interactive's March 16, 1999 edition includes the article "Cutting the Cord: New Devices Allow Continuous Connectivity" which describes the use of ever-smaller and more portable devices that combine e-mail access, telephony, paging, and more. The article also includes an extensive list of links to related articles and vendor sites.

CNN.Com's June 19, 2000 edition features an article on how to manage telecommuters; the article also includes useful links to related articles.

COMPUTERWORLD’s October 4, 2004 issue includes the article "Ex-CIO promotes rural U.S. alternative to offshoring" describing how workers in Arkansas are doing work that might otherwise be outsourced to offshore operations.

COMPUTERWORLD's July 19, 2004 issue included the article "Collaboration Software" which gives a good overview of key features and benefits of this software category as well as useful links.

COMPUTERWORLD's May 17, 2004 issue included a special report titled "The Untethered Worker", which "covers two of the newest capabilities in the fast-changing wireless world: IP telephony over wireless LANs, and the emergence of nationwide, high-speed cellular networks."

COMPUTERWORLD's January 19, 2004 issue included the article "Security Begins at Home" about network security considerations and resources for telecommuters and other remote workers.

COMPUTERWORLD's February 24, 2003 issue includes the article "Telecommuters Weather Storm" describing how telecommuters were able to work through a recent East Coast snowstorm.

COMPUTERWORLD's December 9, 2002 issue included the article "Collaboration Gets It Together" which is a very good review of current collaboration technologies.

COMPUTERWORLD's December 9, 2002 issue included the article "Far From the Mother Ship" which describes IT solutions for remote access at three different companies.

COMPUTERWORLD's July 22, 2002 issue includes the article "Telecommuting Seen as Possible Boon to Economy".

COMPUTERWORLD's July 1, 2002 issue includes the article "Out of Sight, In Touch" which describes current issues and strategies for secure access by remote workers.

COMPUTERWORLD's May 6, 2002 issue includes the article "Put Balance in Work and Home Life," describing the important of work-life balance issues for IT professionals.

COMPUTERWORLD's February 25, 2002 issue included the article "Issue More Laptops to the Masses" in which the author makes the case for a more liberal approach to corporate policies on providing laptops - in part based on the additional work that can be done by mobile users.

COMPUTERWORLD's "Knowledge Center" includes the January 21, 2002 article "Secure the Telecommuter's Office Sensibly and Easily."

COMPUTERWORLD's June 25, 2001 issue includes the article "The Staff That Never Sleeps". The subtitle is "Global IT shops are increasingly adding second and third shifts in foreign lands. The process is getting easier, but it still requires some uniquely trained managers."

COMPUTERWORLD's November 1, 1999 issue includes the article "Extend Your Reach," which describes recent growth in telecommuting and notes some of the problems in providing broadband access to telecommuters' homes.

COMPUTERWORLD's May 7, 2001 issue includes the article "Telecommuting Under Scrutiny," which describes the privacy implications of the Health Insurance Portability and Accountability Act (HIPAA) for employers using telecommuters on health insurance-related applications.

COMPUTERWORLD's May 22, 2000 issue includes the opinion piece "Down on the Farm," which is a fairly strong indictment of the "cubicle farm" approach to officing for IT workers. The author argues that the traditional office setting runs counter to the values and needs of today's IT workers.

COMPUTERWORLD's September 13, 1999 issue includes the "quick study" article that defines and explains "Virtual Corporations." The Web site also contains additional resources on this subject.

COMPUTERWORLD's July 5, 1999 issue includes the article "Faxing on the Go" with information and resources about Web-based faxing services for mobile workers.

COMPUTERWORLD's Web site includes a Resource Center, listing Web resources for more than 100 IT-related topics. One of these is an extensive list of links and resources about mobile and wireless topics.

COMPUTERWORLD's Web site contains an extensive section about Virtual Private Networks (VPN's), including links to many articles and resources in COMPUTERWORLD and other publications. VPN's are fast becoming a resource for remote voice and data access.

COMPUTERWORLD's January 11, 1999 issue contains articles about videoconferencing applications, especially for desktop and remote use. There is an online article about videoconferencing buying tips and one with links to a series of articles and resources about desktop videoconferencing.

COUNTY NEWS ONLINE (published by the National Association of Counties) May 24, 2004 edition included the article "Teleworking Offers Flexibility, Savings for Some Counties".

Crain's Detroit.com for May 30, 2005 built-in an article titled "Telecommuting Toolbox," about new developments in telecom infrastructure that help enable more kinds of mobile work.

The ECONOMIST September 5, 1998 issue contains a lengthy and detailed "Survey of Commuting," a global review of the status of commuting problems and possibilities.

The ECONOMIST September 21, 1997 issue contains a special section dealing with Frances Cairncross' article "The Death of Distance" (which was based on her book).

eWEEK magazine on August 21, 2002 included the article "Starbucks serves up wireless Internet access," describing how "the company has set up wireless LANs in 1,200 of its retail coffee shops and plans to have 2,000 cafes wirelessly hooked up by the end of the year." Technology partners in the project include HP and T-Mobile.

Expertcity, Inc. conducted a survey in the spring of 2002 about attitudes concerning teleworking, among users of it GoToMyPC service. A news release about the findings is available.

New"Exploring Telework as a Business Continuity Strategy" is available from WorldatWork/ITAC. The chapter on Technology Solutions provides information about preventing laptop theft and keeping the network secure.

Families and Work Institute publishes many studies, reference guides and reports on various aspects of work-life balance, including the use of flexible work arrangements.

FAST COMPANY's November 2000 issue includes the article "There's No Place (to Work) Like Home," featuring an interview with Prof. Christina Nippert-Eng who discusses her concerns about some of the downsides of telecommuting.

FAST COMPANY's July 2000 issue includes the article "Real Tools for Virtual Teams," describing various Web-based collaboration tools.

FAST COMPANY's June 1999 issue includes the article "Work Different" about ad agency TBWA/Chiat/Day and its unusual style of organization and office design. The article comments on the evolution of the firm's office from the much-publicized Chiat-Day "virtual office" approach of a few years ago. Unfortunately, the Web version of the article does not include the excellent photographs of the new offices which illustrate the print edition.

FAST COMPANY magazine's April 1999 issue includes the article "You HAVE To Start Meeting Like This" which profiles Michael Begeman (who manages 3M Corporation's Meeting Network) and shares his comments and suggestions about how to make meetings work better.

FAST COMPANY's April-May 1998 issue includes an article titled "Merrill-Lynch Works - At Home" which provides a good description of this company's excellent telecommuting program.

FAST COMPANY's December-January 1998 issue contains two articles of interest: "Free Agent Nation" (about the rapid movement of talented workers from employment to self-employment) and "Kinko's: The Free-Agent Home Office" (about how Kinko's has redefined its mission to help self-employed and homebased professionals "remake how they work and live.").

FEDERAL COMPUTER WEEK's March 13, 2000 issue includes an article titled "Telecommuting Hits a Road Block," describing the status of the Federal government's use of telecommuting relative to goals set several years ago.

FORTUNE's May 24, 1999 issue includes a column by Michael Schrage titled ""Family-Friendly" Firms Will Find That No Good Deeds Go Unpunished." He describes the unintended consequences of remote-access technology - flexible work arrangements that enable employees to work from home use technology that can intrude on the quality of life that flexibility is supposed to enhance.

FORTUNE Magazine includes a regular column by Joel Dreyfuss called "Tools for the Techophile." You can search on his name to find archived columns.

FORTUNE's March 15, 1999 issue contains the article "Too Much Long Distance," which describes how five new fiber optic networks are being built across the U.S. While this might result in excess capacity in the short run, it will mean lower costs and a wealth of bandwidth available. This is an important factor in remote work, especially for applications that benefit from higher bandwidth at lower costs.

FORTUNE's October 12, 1998 issue includes an article by Stewart Alsop titled "The Importance of Being in Sync," describing the problems and challenges of synchronizing the various laptop, desktop and palmtop computing devices we own.

HARVARD BUSINESS REVIEW has several articles of interest: "The Alternative Workplace: Changing Where and How People Work" (reprint # 98301) by Mahlon Apgar IV was in the May-June 1998 issue. A case study titled "How Do You Manage An Off-Site Team?" (reprint #98405) was in the July-August 1998 issue. "The Human Moment at Work" by Edward Hallowell (reprint #99104) in the January-February 1999 issue notes that "e-mail and voice mail are efficient, but face-to-face contact is still essential to true communication." You can order printed copies or download these and related articles at the Harvard Business Review site. The easiest way is to use the search feature on this page and enter the word "telecommuting" for a list of all relevant articles and collections.

The Herman Group Trend Alert for January 19, 2005 includes the article "Interest in Telecommuting Rising Internationally" with a good overview of global telework trends.

HOTWIRED on February 15, 1999 included the article "The Telecommuter's Tool Kit" by Heidi Pollock; it describes her "road warrior" adventures and includes lots of useful tips and tricks for work on the road.

HR Bookmark's July 1999 online edition includes the article "New Rules for the Virtual Workplace" as well as a "Telecommuting/Virtual Office Readiness Scale". The August 1999 issue included the article "Telecommuting: the "Working Together Apart" Challenge" and other useful links.

HR.com's December 2000 online newsletter includes the article "Fear in the Western World". The article discusses how Human Resources departments can avoid becoming the "NO! Department" relative to requests received from line managers.

HR.Com's November 1, 2000 online issue includes the article "The Business Costs and Impact of Turnover," which is a helpful (but somewhat detailed and laborious) description of how to determine turnover costs.

HR Magazine's December 1998 issue contains the article "Training Employees to Telecommute: A Recipe for Success," and the January 1999 issue contains a follow-up article "Training Supervisors to Manage Teleworkers."

HRHub.com's June 27, 2000 edition includes an article titled : Telecommuting is Becoming a Popular Business Strategy, which reports on a study conducted by the Center for Digital Culture, affiliated with U S WEST.

INFORMATION WEEK's October 22, 2001 issue includes the article "The Sept. 11 attacks put telecommuting on the front burner for some companies," which is a good overview of employer response to September 11.

ITAC (International Telework Association and Council) released a report on October 23, 2001 citing findings of its most recent research to determine the number of U.S. teleworkers and a profile of their job satisfaction and other factors.

The LOS ANGELES TIMES' December 28, 2000 issue includes the article "Companies Turning Cool to Telecommuting Trend." "Telecommuting, the hot trend of the 1990s that promised to give relief to commuters and working parents, has lost its luster in the workplace," reads a summary of the article. To view the article go to the paper's archives .

LOS ANGELES TIMES' February 1, 1999 issue includes an article titled "In Battle of the Internet Titans, Users Are Likely to Be the Losers" by Gary Chapman. It is an excellent description of some of the regulatory and technical issues involved in delivering high-speed Internet access to homes via cable modem. The article (ID #0990009709) is available for a download fee from the paper's archives .

METROPOLIS magazine's November 1998 issue includes a series of articles about alternative officing designs, problems, and possibilities.

MOBILE COMPUTING magazine's August 2001 issue is devoted to new developments in wireless computing and communications.

"Do Additional Roads Increase Congestion?" is the title of a January 28, 2000 NEW YORK TIMES article reviewing research presented at a recent Transportation Research Board meeting. This question of so-called "latent demand" or "induced demand" is relevant to telecommuting; if we are able to add to highway capacity by either adding new lanes or encouraging people to telecommute, will new vehicles and drivers somehow appear to use up that capacity - and thus negate the effect of telecommuting or highway construction?

NewNoel Hodson, a UK-based telework consultant, compiles and frequently updates a compendium of global telework statistics and related data.

"Out of Sight But on the Job" is the title of a June 2003 article posted on the IEEE Spectrum Careers page.

PC Magazine's August 19, 2003 online posting includes the article titled "Simple, Safe Remote Access," which provides a good overview of current remote-access tools and approaches.

POTOMAC TECH JOURNAL contains two articles on telecommuting/telework activity in the metropolitan Washington, DC area - an essay titled "Choose a 'life,' not 'condemned to commute' ," and a review of DC-area trends and statistics.

SamePage.com has a number of articles on telework, virtual office, virtual assistants and related topics available.

New"Security for Telecommuting and Broadband Communications" is the title of Special Publication 800-46 issued by the National Institute of Standards and Technology.

SOHO TODAY's June 4, 2002 issue includes the article "Teleworking Ebbs and Flows" describing findings of research by IDC showing a drop in the number of teleworkers in 2001.

SOHO TODAY's May 1, 2002 issue includes the article "Steelcase Workplace Index Survey reveals employees on the move in the workplace," describing a survey to determine how mobile office workers are within the office building.

NewSonicWall, a manufacturer of integrated network security and productivity solutions, produced a report about telecommuter productivity, and the news release about it wins the award for the most unusual telecommuting/telework title of the year – "Survey Shows Employees Rate Productivity High, Security and Clothing Low When Working From Home SonicWALL Survey Shows Greater Freedom Among Out-of-Office Worker Community Keeps Dishes and Workload Up-to-Date, Bad Temper at Bay."

The STILE (Statistics and Indicators on the Labour Market in the eEconomy) Project's September 2003 newsletter is an excellent review of the issues and challenges involved in measuring the number of teleworkers.

Techies.com conducted a survey (August 2001) of IT employees on their attitudes about telecommuting; the results provide an interesting snapshot of employee attitudes about, and access to, telecommuting opportunities.

NewTELCOA (the Telework Coalition) issued a telework benchmarking study in March 2006, identifying best practices for large scale implementation in public and private sector organizations. This study asked managers of several mature and well established telework programs, recognized as being among the most successful in both the private and public sectors, what worked, what didn't, and what they'd do differently if they could start again from the ground up. See the executive summary or the full report.

"Telecommuting Gets Stuck in the Slow Lane" is the title of a June 25, 2001 article in USA TODAY - an article that generated a lot of response and skeptical reactions to the premise that telecommuting was on the way out. You can read my response to the article here.

"Telecommuting: Panacea or Pandora's Box?" is the title of an article by the law firm Holland and Knight. The article lists and discusses various potential risk factors and liability issues.

TELEPHONY's February 22, 1999 issue contains the article "Networking Comes Home" which discusses the technical issues and vendor responses in home networking. You can view the article by going to the magazine's site, then click on Archives, then follow the path to this issue and article.

New"Telework Center Survey" is the title of a report conducted by the Washington (DC) Metropolitan Telework Centers in March 2006. This survey asked the question: "Why do users prefer using telework centers over home-based telework?"

TRAINING Magazine's April 1999 cover story is "Working on World Time" which describes trends and issues in forming and managing virtual, dispersed teams; search for the article here

"Trend Alert" (an online newsletter from The Herman Group) includes the article "Remote Management: New Skills for Managers" in its December 12, 2000 issue.

WALL STREET JOURNAL's technology columnist Walter Mossberg has been covering personal/mobile technology trends for several years. His weekly columns and "mailbox" feature are a good source of information and reviews about new products and developments.

WASHINGTON POST's March 15, 2000 issue includes an article titled "Energy Department To Announce Expansion of 'Flexiplace' Program," which describes how the Department of Energy will expand its use of telecommuting for agency employees.

WASHINGTON POST's February 11, 1999 issue contained a report on a survey of nearly 3,500 high-tech workers who responded on the paper's Web site. When asked what special privileges would be most appealing, telecommuting came out first on the list. You can view this article on Bob Fortier's InnoVisions Canada site .

WIRED News of December 16, 1998 included the article "Humane Designs for Cube Farms" based on an interview with Bill Stumpf, who explains "how the now-ubiquitous office cubicle can be made more human."

Wired.com's January 4, 1999 article titled "Minding Bits at the Ritz" explains how the Ritz-Carlton hotels are beginning to better cater to the needs of mobile workers, by setting up computer concierges at selected hotels in the US and elsewhere.

WIRELESS WEEK's February 15, 2003 issue includes the article "Payphones Get Wi-Fi Lease On Life" which describes a trial program (called "AccessZone") by Bell Canada to convert some of its pay telephones in high-traffic areas to Wi-Fi hot spots.

ZDNet's June 1, 2001 edition includes the article "Telecommuting: Express Lane or Side Road?"

ZDNet's June 14, 2000 edition includes an article titled "Is Your Job Goin' Mobile?" with an overview statistics about mobile workers, remote access users, and related numbers.
Reports
American Health Information Management Association makes available a comprehensive telecommuting "practice brief" including implementation guidelines, sample policies and questionnaires, and much more.

American Management Association's "Fast-Response Survey" about telework (with 1,265 respondents) results are available.

AT&T makes a Telework Guide available online, including background information, a case study, tips on measurement, and more.

AT&T conducted several surveys during the 1997 Telecommute America Week. Here is a report on one of them.

Boston College's Center for Work & Family conducts research on many aspects of corporate work-family and work-life programs, including flexible work practices, and has numerous publications and research reports available.

The British Library published a "Teleworking Directory" in December 1998 which is a listing of books, journals and other publications; electronic resources, and organizations. It can be ordered from the Library or from the British Library section of Turpin Distribution Services . The cost is £29 (approximately US$47) plus shipping.

BUSINESS WEEK published a special report on telecommuting in the October 12, 1998 issue.

State of California's Telecommuting site includes various reports, case studies, guides, and links to other resources about telecommuting in the public and private sectors.

The "Commuter Choice Leadership Initiative" sponsored by the Environmental Protection Administration, includes a series of "how-to" briefing papers for employers on various commute-reduction methods. One of these is on telecommuting/telework planning and implementation.

A "Computer User's Handbook" (prepared by the Workers' Compensation and Safety Program of the California Department of Public Administration) is available for download as a PDF file. This handbook includes many useful tips about how to set up and maintain a safe, comfortable, ergonomically-sound workstation in the home or elsewhere.

The Department of Trade and Industry of the British government manages an Information Society Initiative. One of the programs in this initiative deals with telework, and the Department has published a number of telework-related guides and booklets. The best way to access these is to visit the DTI site and use the search engine on the word "telework" to see a current list of available publications.

"The Effects of Telecommuting on Central City Tax Bases" is a report prepared by the Brookings Institution about the "potential adverse economic and tax base reductions caused by telecommuting in the District of Columbia and suggests how other cities may be affected."

"The Evolution of Telework in the Federal Government" is the title of a February 2000 report written by Dr. Wendell Joice of the U.S. General Services Administration. It is posted at the GSA Telework site which also includes many other useful resources on telework.

"The High Road to Teleworking" written by Vittorio Di Martino provides a thorough and unusual overview of the telework field; it is available at the International Labor Organization site.

HR Executive Special Reports sells a report titled "Telecommuting Pluses & Pitfalls" written by an attorney, with a focus on the legal and regulatory issues. You can read a review of this report at HR.Com.

HR EXECUTIVE magazine conducted a survey of 325 HR professionals in October 1999 about their organizations' experience with and attitudes toward telecommuting.

Independent Contractors - here are several resources to help you understand and deal with the determination of employee vs. independent contractor status. In some cases, employers have questions about whether or not to classify telecommuters as independent contractors vs. employees; these resources may help provide the answers:
  • BUSINESS WEEK's "Online Extras" for its June 28, 1999 issue includes a guide to employers' legal liability when hiring employees vs. independent contractors
  • Independent Contractor Report newsletter
  • Nolo Press article
  • Paychex article
  • PrOUnlimited provides "contingent workforce management" services and related resources.
  • "Tax Prophet" article
The Insurance Information Institute has an informative section about homebased business insurance coverage - much of which also applies to telecommuters - on their site.

James Jarrett's group at University of Texas has issued a series of guidebooks on Teleworking Resources for the Disabled. For additional details, and ordering information, contact Prof. Jarrett. Also, take a look at other services for Disabled Workers in the Products Section.

"Nomadicity in the National Information Infrastructure" is the title of a report issued by the Cross-Industry Working Team of the Corporation for National Research Initiatives. They define "nomadicity" as "the ability of people to move easily from place to place, retaining access to a rich set of services while they're moving, at intermediate stops, and at their destination."

John Niles' Telecom/Travel "Beyond Telecommuting: New Paradigm for Effect of Telecommunications on Travel," (US Dept. of Energy, Sept. 1994) is available on-line.

Philips Electronics' "Vision of the Future" team has an interesting "online essay" about work-at-home related to Quality of Life issues.

"Quis custodiet ipsos custodes?" (or, "Who Controls the Controllers?") written by Alessandro Minelli provides a review of monitoring methods and electronic control of the work of teleworkers in the U.S. and Europe. Some proposals are offered to solve this problem, including the institution of a transnational authority on limits on the monitoring of teleworkers. The report is in an 11K compressed file.

"Robin Good's Official Guide to SOHO Web Conferencing and Live Presentation Tools" is a report to help individuals and employers identify the most cost-effective tools for their specific online collaboration purposes. Robin Good has also published a free "Web Conferencing Access Kit" which enables users to immediately access free trials of 16 selected, predominantly low-budget, Web conferencing systems.

Results from a 2004 "Telecommuter Work-Life Balance Survey" are available.

"Security for Telecommuting and Broadband Applications" is the title of a report issued by NIST, the National Institute of Standards and Technology. This white paper examines the security risks of telecommuting/telework and offers suggestions for preventive steps. It can be downloaded as a PDF file.

The National Transportation Library of the U.S. Department of Transportation has several reports available on various aspects of telecommuting - implementation, transportation implications, and more. Some reports are free and others must be purchased. Go to the Library and search for the word "telecommuting" or "telework."

"Telecenters for Socioeconomic and Rural Development in Latin America and the Caribbean", a joint FAO - IADB - ITU effort, is available. The Executive Summary, PowerPoint presentation and full report may be downloaded. A Spanish version of the report is also available from the same site. For more information contact Francisco Proenza at the Inter-American Development Bank.

TELECOMMUTING 2000 is the title of a report published in mid-1998 by the Home Office Partnership, a UK-based telework and information technology consultancy. The report is a reaction to British government policies about transportation and technology, and it makes the case for "the future of transport in the Information Age."

The National Academies’ transportation library includes numerous papers about telecommuting/telework; search on those terms.

"Telework: A Management Priority - A Guide for Managers, Supervisors, and Telework Coordinators" is published by the U.S. Office of Personnel Management; it is a comprehensive guide for starting up and managing effective telework programs.

"Telework, Business Benefit and the Decentralized Enterprise " is the title of a report on the results of a 2001/2002 survey of AT&T's teleworking employees. (The report is one of many telework resources on the AT&T telework site).

Telework Case Studies for a wide variety of organizations have been developed by Commuter Challenge in King County, WA, and are available on the Commuter Challenge site.

The Telework Consortium has compiled a collection of cost-benefit analyses of telework.

The Texas Transportation Institute's 2003 Urban Mobility Study provides extensive data about the transportation systems and issues in 68 urban areas in the US, as well as a very extensive list of links to other transportation-related sites.

"Training Telecommuters" is a 16-page implementation guide, including basics on getting started, a sample training outline, and more. It is available for sale from ASTD through its online order site - search for keyword "telecommuting" to locate this publication #259905.

The University of Michigan has prepared an excellent report on its research into telecommuting implementation, including sample policies, agreements, resources, and more.

The U.S. Census Bureau has several detailed reports available about the numbers and characteristics of at-home workers, drawn from the 2000 Census.

The U.S. Equal Employment Opportunity Commission recently put out a news release about a new fact sheet available with guidelines for making telework available for people with disabilities.

The U.S. General Accounting Office released a report in July 2001 titled "Telecommuting - Overview of Potential Barriers Facing Employers." The report summarizes tax, regulatory, and liability barriers perceived by employers.

The U.S. Office of Personnel Management's report to Congress titled, "The Status of Telework in the Federal Government 2004," is available.

The U.S. Office of Personnel Management's 2003 Report to Congress, "The Status of Telework in the Federal Government," is now posted at the Federal government telework portal under "Programs, News, and Announcements".

"Wearable computers" were the subject of an October 1998 conference in Pittsburgh; see the WIRED news report for details.

The Web Encyclopedia PCWebopedia covers telecommuting and telework; use the search feature to look for these or other keywords.

"When the Workplace is Many Places" is the title of a 2002 report prepared by the American Business Collaboration. It is subtitled "The Extent and Nature of Off-Site Work Today," and is based on research among a number of leading employers. The executive summary is available for free and the full report can be purchased.
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